Frequently Asked Questions

What we do is order many different fiber connections that offer be-spoke speeds and downloads.  This becomes our network backbone. With our wireless technology, we re-distribute the connection to you and many other clients, at a much cheaper price.  In other words, you will have a fiber connection but for less, with no contract or need for complicated installation.

To get you connected, we require a direct line-of-sight connection from one of our access points to the roof/ terrace of your home where Freedom Engineers will be installing a small antenna.  The diagram provided is for visual representations of the description above.

What we do is order many different fiber connections that offer be-spoke speeds and downloads.  This becomes our network backbone. With our wireless technology, we re-distribute the connection to you and many other clients with the Freedom Max package, on average clients will receive between 30-45Mbps

Speeds vary due to locations, and installation methods ( please see FAQ for community internet) 

On Freedom Basic, the speed is limited to 12Mbps.

If you frequently experience speeds lower than the estimated range quoted on installation, please get in contact and we will investigate to ensure the issue is resolved. , at a much cheaper price.  In other words, you will have a fiber connection but for less, with no contract or need for complicated installation.

To get you connected, we require a direct line-of-sight connection from one of our access points to the roof/ terrace of your home where Freedom Engineers will be installing a small antenna.  The diagram provided is for visual representations of the description above.

Yes, you can. This option is available on the Freedom Max package only.

You may suspend the service at any time, provided that you are away for at least one month and have given us a one-week notice prior to you leaving. Reactivation of the service is free ( as long as you have informed us of your absence). The monthly cost of the suspension service is 15€ including the IVA per suspended service (the full month is invoiced regardless of the day of request for suspension).

If you do not wish to pay for the service during the month which you are away, you will have to cancel our service and arrange for our equipment to be removed. Please be advised if you decide to reconnect after the removal of the equipment you will be required to pay the full installation costs.

If you have not informed us of your absence then you will be required to pay the full monthly costs and 25€ re connection fee.

On the day of the installation, you will be required to pay a 60€ setup fee and one-month payment upfront. 

The monthly price will depend on which package you chose; either 22€ or 32€ a month. 

You will be able to cancel at any time, however, please be advised that all equipment we installed belongs to FREEDOM CONEXION GROUP S.L and you will need to return it. Just give us a notice and we will arrange a date when our engineer will visit you to take down the antenna

Yes it is. On average IPTV requires 8-10Mbps speeds and our connection offers between 20-45Mbps and unlimited download which is perfect for watching online TV, frequent and multiple online use. 

 

Yes, you can. 

We do not need any paperwork from you to sign up.

You will be able to make payments in cash by visiting our office or pay via our website by using any type of bank account. 

You can pay in cash by visiting our office. We are open between 09:00-14:00 Monday to Friday. 

You can also pay each month via bank transfer, setting up a standing order, or through our website by using any type of bank account/ credit card. 

We can set up an independent network for community buildings, hostels, and hotels that offer speeds up to 100Mbps and unlimited downloads. 

What we do is install an independent fiber backbone connection specifically to your community, hotel, or hostel. We then re-distribute this connection across apartments, rooms, and your premises within your building or/ and premises. By doing so we create your own independent network within your community. 

The rooms and apartments can be connected via television ports. This installation process is non-invasive and does not affect the TV set up, and or cables. It is also, the best solution to obtaining the highest speeds, however, this method can be slightly more expensive compared to the traditional methods. 

However, if we cannot install via television ports for whatever reason, we can use the traditional installation method which requires an installation of small access points across your premises. 

This method is more cost-effective, it can be invasive but does not cause any damage to the building.  Since we will be creating your own independent network you will also have the highest speeds.

Price can vary. Please get in touch if you are interested.

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