Privacy Policy

Effective date: 13 October 2026

Freedom Conexión Group, S.L. (“Freedom Internet”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use and protect personal data when you visit our website, contact us or communicate with us through our customer-support channels.

1. Data controller

Freedom Conexión Group, S.L.
CIF: B76743616
Av. Juan Carlos I, 30, 38650 Los Cristianos, Santa Cruz de Tenerife, Spain
Email: info@freedominternet.eu

2. Personal data we may collect

Depending on how you interact with us, we may collect:

  • name and contact details;
  • email address and telephone number;
  • installation or service address;
  • customer account and service information;
  • messages and correspondence sent to us;
  • information provided through our website forms;
  • technical information such as IP address, browser and device data;
  • information contained in communications through email, Facebook Messenger or other connected channels.

3. How we use personal data

We may use personal data to:

  • respond to enquiries and provide customer support;
  • manage customer accounts and telecommunications services;
  • process installations, service requests and incidents;
  • communicate with customers by email, telephone or messaging services;
  • maintain and operate our customer relationship management system;
  • process payments, billing and contractual administration;
  • keep records of communications and requests;
  • protect our systems and prevent fraud or misuse;
  • comply with legal and regulatory obligations.

4. Legal basis

We process personal data on the basis of one or more of the following: performance of a contract or steps requested before entering into a contract, compliance with legal obligations, our legitimate interests in managing and supporting our services, and your consent where consent is required.

5. Customer communications

When you contact Freedom Internet by email, Facebook Messenger or another supported communication channel, your message and related information may be stored in our customer-support and CRM systems so that we can respond, manage the conversation and maintain an accurate service history.

Facebook and other communication providers may process personal data independently under their own privacy policies. We recommend reviewing the privacy information of the relevant provider.

6. Sharing of personal data

We may share personal data with trusted service providers who process data on our behalf, such as hosting, email, CRM, payment, communications, security and technical-support providers. These providers may only process data according to our instructions and applicable law.

We may also disclose information where required by law, court order, regulatory authority or to protect our rights, customers and systems. We do not sell personal data.

7. International transfers

Some service providers may process data outside the European Economic Area. Where this occurs, we use appropriate safeguards required by applicable data-protection law, such as an adequacy decision or approved contractual safeguards.

8. Data retention

We keep personal data only for as long as necessary for the purposes described in this Policy, for the duration of the customer relationship and for the periods required to comply with legal, accounting and regulatory obligations. We may retain limited information for longer where necessary to establish, exercise or defend legal claims.

9. Your rights

Subject to applicable law, you may request access to, correction or deletion of your personal data, restriction of processing, objection to processing, data portability, or withdrawal of consent where processing is based on consent.

To exercise your rights, contact us at info@freedominternet.eu. You also have the right to lodge a complaint with the Spanish Data Protection Agency (AEPD) or another competent supervisory authority.

10. Cookies and similar technologies

Our website may use cookies and similar technologies for essential functionality, security, preferences, analytics and performance. Where required, non-essential cookies will only be used after obtaining the appropriate consent. You can manage cookies through your browser settings and any cookie-control tools available on our website.

11. Security

We use appropriate technical and organisational measures designed to protect personal data against unauthorised access, loss, alteration or disclosure. However, no internet transmission or storage system can be guaranteed to be completely secure.

12. Changes to this Policy

We may update this Privacy Policy from time to time. The updated version will be published on this page with a revised effective date.

13. Contact

If you have questions about this Privacy Policy or our processing of personal data, please contact: info@freedominternet.eu.